Refund policy

Return & Refund Policy

Last Updated: October 29, 2026

At Purrzy, we want you to feel comfortable and confident when shopping with us. If your purchase does not meet your expectations, our return and refund policy is designed to make the process as simple as possible.

We offer free returns and refunds within 30 days, subject to the procedures described below and applicable consumer protection laws.

1. 30-Day Return Window

You may request a return or refund within 30 days of receiving your order.

If you are unhappy with your purchase, please contact our support team within this period to begin the process.

To help us locate your order, please include:

Your order number.
The email address used to place the order.
The product you wish to return.
A brief explanation of your request.

2. Free Returns

Purrzy offers free returns within the 30-day return window.

Please contact us before shipping any item back. Our team will provide the applicable return instructions and explain how to proceed without unnecessary costs.

Do not send a return to our business address unless our support team confirms that it is the correct return destination.

3. Refund Eligibility

We want you to be satisfied with your purchase. If you decide that a product is not right for you, contact us within 30 days of delivery to request a return or refund.

Where possible, please return products with their original packaging and included accessories. If a product arrives damaged, defective, incorrect, or otherwise not as described, please let us know so we can review the issue and determine an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. How to Request a Return

Follow these steps to start a return:

Step 1: Contact Us

Email support@purrzy.site with the subject line "Return Request" and include your order number.

Step 2: Receive Instructions

Our support team will review your request and provide the relevant return instructions.

Step 3: Prepare the Item

Follow the instructions provided by our team and package the item securely for return, where a physical return is required.

Step 4: Return Processing

Once the return has been received or the relevant information has been reviewed, we will assess the request and communicate the next steps.

5. Refund Processing

Once your refund is approved, it will be issued to your original payment method unless another method is agreed upon where permitted by law.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

We will notify you when your refund has been processed. If the refund does not appear after the timeframe indicated by your payment provider, please contact us for assistance.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please email support@purrzy.site as soon as reasonably possible.

Include your order number, a description of the issue, and photographs if available. This information can help us understand the problem and arrange an appropriate solution, which may include a replacement, return, or refund.

You will not be charged return shipping fees for an approved return covered by our free return policy.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible, and you may need to use our return process instead.

Any refund for an approved cancellation will be processed according to the applicable refund procedures.

8. Exchanges

If you would like a different style or another product, please contact our support team.

We will explain the available options. Depending on product availability and the circumstances, we may recommend returning the original item and placing a new order.