Shipping policy

Shipping Policy

Last Updated: October 29, 2026

At Purrzy, we want getting your favorite cozy slippers to be simple and convenient. We offer free worldwide shipping and work to provide a straightforward delivery experience from checkout to arrival.

1. Free Worldwide Shipping

Purrzy offers free shipping worldwide.

There are no standard shipping charges added by Purrzy to eligible orders at checkout. If any additional charges may apply because of destination-specific duties, taxes, or import requirements, these are addressed in accordance with applicable law and the information available at checkout.

Our aim is to make ordering cozy slippers convenient wherever you are located.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is 7–10 days.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on your destination, carrier operations, customs processing, public holidays, weather, and other factors outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact our support team so we can help review the situation.

3. Order Processing

After you place an order, the information is reviewed and the order is prepared for fulfillment.

Processing and dispatch times may vary depending on product availability, order volume, and operational circumstances. The estimated delivery timeframe should not be interpreted as a guarantee that every order will arrive on a specific date.

Please ensure that your shipping information is correct when placing your order.

4. Shipping Destinations

Purrzy offers worldwide shipping, subject to carrier coverage, local regulations, and destination restrictions.

Some locations may have delivery limitations or additional requirements. If a shipment cannot be completed because a destination is not serviceable or because of a legal or carrier restriction, we will contact you as appropriate to discuss the available options.

5. Tracking Information

Where tracking is available for your shipment, relevant tracking information will be provided through the applicable order or shipping communications.

Tracking updates may take time to appear after a parcel has been dispatched. Carrier systems may also experience delays or gaps in tracking information while a shipment is in transit.

If you need assistance locating your order, email support@purrzy.site and include your order number.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

If an order cannot be delivered because the shipping address is incomplete or incorrect, contact our support team so we can review the available options.

7. Delayed, Lost, or Undelivered Packages

Although we work to support a smooth delivery experience, shipping delays can occur.

If your package appears delayed, has stopped receiving tracking updates, or has not arrived within the estimated timeframe, please contact us with your order number and tracking information, if available.

We will review the information available and help determine the appropriate next steps. Any resolution will be handled in accordance with applicable law and the circumstances of the shipment.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Free shipping refers to shipping charges offered by Purrzy; it does not automatically mean that destination-specific government duties or taxes are included.

Any applicable charges and the party responsible for paying them will be determined by the relevant laws, shipping arrangements, and information provided during checkout.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or different from what you purchased, please contact support@purrzy.site.

Include your order number and a description of the issue. Photographs of the item and packaging can help us review the situation.

We will assess the information and work with you toward an appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.